Refund & Cancellation Policy
Last updated: August 2026
HireHoo sells digital products that start working the moment you buy them. This page sets out exactly when we refund, when we do not, and how quickly you hear back either way.
When we refund
| Situation | Outcome |
|---|---|
| You were charged twice for the same period | Full refund |
| You were charged after asking us to cancel | Full refund of the charge |
| A feature you paid for did not work and we could not fix it | Full refund of the affected period |
| You cancel a subscription within 7 days of your first charge and have barely used it | Full refund |
| You dispute a renewal within 48 hours, before using the new period | Full refund of that renewal |
| You bought an Interview Pass and have not used a single attempt (within 7 days) | Full refund |
| You cancel mid-period after using the plan | No refund — access continues to the end of the paid period |
| You have used your Interview Pass | No refund — it is a consumable |
Outside these cases we still read every request. If something went wrong that this table does not describe, tell us what happened.
What "barely used" means
We do not leave this to opinion. For candidate plans it means zero completed Mentor sessions, zero Skill Snaps, zero resume analyses and zero resume builds in that period. For recruiter plans it means zero resumes processed. For an Interview Pass it means zero Arena attempts consumed. We check the counters on your account and tell you what they say.
Cancelling a subscription
HireHoo does not yet have a one-click cancel button — we would rather say so than let you discover it at renewal time. Email support@hirehoo.com and we will cancel at the payment gateway. Your access continues until the end of the period you have already paid for. One-time purchases such as the Interview Pass have nothing to cancel: there is no renewal, and they simply expire.
How refunds are paid
Approved refunds go back to the original payment method only — the same card, UPI ID or account you paid from. We cannot redirect a refund to a different instrument or issue it as platform credit.
How long it takes
We acknowledge every refund request within 3 working days and give you a decision within 7 working days. Approved refunds are initiated within 5 working days of that decision. After that the money moves on your bank's timeline — typically 5 to 10 working days for Indian cards and UPI, and longer for international cards. We can promise when we send it, not when your bank posts it.
If you are also asking us to delete your account
Deleting your account erases the usage records we would use to assess a refund. Please settle any open refund request first — once the data is gone, so is the evidence on both sides. See our Privacy Policy for what account deletion removes and what we are legally required to keep.
Enterprise and invoiced plans
Recruiter Enterprise agreements are governed by the terms of the signed contract, not by this page.
How to request a refund
Email support@hirehoo.com from the address on your HireHoo account, with the payment reference from your receipt and a line about what went wrong. Requests from another address cannot be actioned — that check protects your account, not ours.